This proposal is for the on-chain funding of the Support Team for the period of Dec 1st, 2022 to Feb 28th, 2023
The goal of this Support Team is to be the first line of defense for users on the Secret Network, and to be present and active during every major NFT mint or dapp launch/upgrade to assist in a smooth process for users, 24/7 and all social channels of the ecosystem
Had a lot of users who were having Keplr issues switch over their API provider manually. This fixed a lot of the keplr issues for users
Zendesk knowledge center had over 450 total views. With the most popular article being “how to change your kepler endpoints” having close to 300 views
Keplr API issues were common, with user’s wallets displaying wrong balances, not allowing viewing key creations, or basic transactions such as staking
Kepler is not allowing some users to change their API endpoints. Working on a solution for this
The Secret bridge had a few issue with transactions needing to be pushed
Some ibc connections (most commonly osmosis <> secret) had some issues with the API, we have recently set up a more efficient ibc relayer/ibc api communication system
Assist users on the network with any issues they may be having on any of our supporting channels, including but not limited to: Secret Network Discord, Secret Community Telegram, Altermail, Zendesk and the Secret Forums
Moderation of community channels such as Telegram channels, Discord or Reddit
Improve coordination between the Secret Support Team and builders, Validators, Relayers and Core Team, to help better identify the common issues users are having.
Improve Zendesk knowledge center search optimization
The support Team asks a budget for the compensated roles and a discretionary budget to pay for the tools.
@mrgarbonzo $3000 / month | 60 hours per month
@reversesigh $2000 / month | 40 hours per month
@TheWaffle $2000 / month | 40 hours per month
Discretionary Budget = $0 (Zendesk pricing was not as high as previously thought so we have enough left over to cover this period)
MrGarbonzo = $3000 / month
Reverse Sigh = $2000 / month
Waffle = $2000 / month
Total Proposal Spend for 3 Months: $21,000
26,250 SCRT @ $.80.
Edit to add in scrt ask@price at prop submission