# Secret Network Support Team Funding Proposal **URL:** \ **Category:** Secret Governance\ **Created:** [November 9, 2021, 5:29am UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787 "2021-11-09T05:29:10Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![dylanschultzie](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/dylanschultzie/32/2595_2.png) [@dylanschultzie](https://forum.scrt.network/u/dylanschultzie)\ **Post date:** [November 9, 2021, 5:29am UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/1 "2021-11-09T05:29:10Z")
# Purpose of the Support Team This proposal is for on-chain funding of the Support Team through the period November 22nd, 2021 to February 22nd, 2022. The Secret Network Discord and Telegram channels have been swamped with users requesting help basically from Secret Swap re-enabling their pools on October 5th [0](https://discord.com/channels/360051864110235648/360082867365216286/894419403020587089) to now, with special emphasis on release periods. Between Reverse, Mr. Garbonzo, and I we are closing out between 15 and 20 tickets per day, every day, to say nothing of the help provided in the various support channels, and Telegram. This activity has made it clear that, while Mr. Garbonzo is incredible, he needs additional help. The goal of this Support Team is to be a first line of defense for users on the Secret Network. # Target Deliverables in This Funding Period ## Continual Deliverables - Create, maintain, and organize support documentation across the Secret Network. - Assist platforms on the network with their user support, including but not limited to: Secret Network Discord, Secret Community Telegram, and SecretSwap. ## Project Deliverables - Create an FAQ section of Secret Network Discord, similar to the Osmosis server channel. [1] This acts as a hub for answering questions which includes common questions answered, in addition to images to direct answers. - Create a master support document to direct and streamline answering users’ questions. This will be a public document that goes into more detail than the FAQ outlined above. - Update build/docs.scrt.network as outlined in: [https://forum.scrt.network/t/snac-proposal-consolidate-and-revamp-docs-scrt-network-and-build-scrt-network/4759](https://forum.scrt.network/t/snac-proposal-consolidate-and-revamp-docs-scrt-network-and-build-scrt-network/4759) [2].This proposal will supercede the SNAC Proposal (unaccepted) per mumuse’s comment on having recurring funding, rather than a 1-off proposal. This proposal includes _all_ work outlined in the linked proposal. # Budget Request The Support Team asks a budget for the compensated leadership roles and a discretionary budget for compensating those who are able to provide extended support. ## Compensated Roles Mr. Garbonzo (Lead) = $8,000 / month | 40 hours per week - Providing community support for Secret Network since the first block Reverse Sigh = $8,000 / month | 40 hours per week - Customer service specialist with 10 years experience - Secret Agent Program on-boarding and coordinator schultzie | Lavender.Five Nodes = $6,500 / month | 20 hours per week - Senior Software Engineer with 8 years experience - Authored more than a dozen technical and architectural documents, including authoring the [Web Map Specification](https://developers.arcgis.com/web-map-specification/) which standardizes 2D maps across all ESRI products and the Department of Defense, and had an advisory role on the 3D spec - Member of the Secret Network Infrastructure team ## Discretionary Budget Discretionary Budget = $2,000 / month The team recognizes we can’t be everywhere at once, and would like to be able to reward and recognize members of the community that are going above and beyond by providing support/help by offering them tips, at the team’s discretion. ## One Time Budget Reverse and I would like to ask for funding for work completed over the course months of October through November, at the rate outlined above. There were several weeks Reverse and I worked in excess of 80 hours per week on a volunteer basis. Reverse = $8,000 schultzie = $6,500 ~~Included in the SNAC Proposal was a 1-time budget of $350 to test an issue where new Intel processors have potentially fallen out of compliance/sync with the current SGX drivers, as discovered by Figment [2]. I find this _deeply_ concerning, as it’d then effect the Spartan Proposal. I want to provision a server and test to confirm compliance.~~ ~~Provision and test Intel E-2388G Processor = $350~~ ## Total Ask Mr. Garbonzo = $8000 / month Reverse Sigh = $8000 / month schultzie | Lavender.Five Nodes = $6500 / month Discretionary Budget = $2000 / month Backpay = $15500 ~~Server cost = $350~~ Final sum for 3 months: $89,000 Volatility buffer of 20% [per governance]: $17,800 * * * Total Proposal Spend for 3 Months: $106,800.00 / 11900 SCRT (as an estimate - will be re-calculated when going on-chain) Any feedback you can provide would be greatly appreciated. Best, schultzie, Reverse, and Mr. Garbonzo * * * [1]: Osmosis FAQ channel: [Discord](https://discord.gg/MvmTeVsa) [2]: [Discord](https://discord.com/channels/360051864110235648/760897475514204160/902586971610820669) ---
**Author:** ![Stefan\_DomeriumLabs](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/stefan_domeriumlabs/32/2823_2.png) [@Stefan\_DomeriumLabs](https://forum.scrt.network/u/Stefan_DomeriumLabs)\ **Post date:** [November 9, 2021, 8:22am UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/2 "2021-11-09T08:22:21Z")
There was consensus in the recent Governance meetings to make proposals USD-dominated. Please adjust ---
**Author:** ![dylanschultzie](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/dylanschultzie/32/2595_2.png) [@dylanschultzie](https://forum.scrt.network/u/dylanschultzie)\ **Post date:** [November 9, 2021, 2:31pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/3 "2021-11-09T14:31:44Z")
Ah my apologies, I missed the last meeting. I’ll correct shortly. Thanks for the heads up! edit: As I’ve received questions about it, I also want to point out that this is intended to _replace_ the SNAC Proposal linked above. Not to supplement it. ---
**Author:** ![dylanschultzie](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/dylanschultzie/32/2595_2.png) [@dylanschultzie](https://forum.scrt.network/u/dylanschultzie)\ **Post date:** [November 9, 2021, 4:57pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/4 "2021-11-09T16:57:01Z")
I’ve updated to proposal to reflect the 20% volatility buffer, per Governance. ---
**Author:** ![mumuse](https://avatars.discourse-cdn.com/v4/letter/m/bbe5ce/32.png) [@mumuse](https://forum.scrt.network/u/mumuse)\ **Post date:** [November 9, 2021, 6:59pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/5 "2021-11-09T18:59:32Z")
> [@dylanschultzie](#): > > This proposal will supercede the SNAC Proposal (unaccepted) per mumuse’s comment on having recurring funding, rather than a 1-off proposal Sorry I’m a bit confused on what is being stated here but, to reiterate my stance just in case, I supported the proposal as long as we didn’t overlap funding with what we already paid Infra for. Initially I was against it because, due to the initial post and my own misunderstanding, it seemed like it was sticking to infrastructure docs only. Once it was cleared up in your follow up response I was pretty much fine with it. I support this proposal. ---
**Author:** ![dylanschultzie](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/dylanschultzie/32/2595_2.png) [@dylanschultzie](https://forum.scrt.network/u/dylanschultzie)\ **Post date:** [November 9, 2021, 7:02pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/6 "2021-11-09T19:02:19Z")
Thanks! I thought you made a good point about it being part of recurring funding rather than a single time SNAC Proposal, so folded it into this as part of my responsibilities. I appreciate all the feedback you’ve provided. ---
**Author:** ![winston](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/winston/32/2633_2.png) [@winston](https://forum.scrt.network/u/winston)\ **Post date:** [November 11, 2021, 6:01pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/7 "2021-11-11T18:01:37Z")
Hourly rates seem kind of high. Are there benchmarks that were used in the creation of these figures? ---
**Author:** ![Ewais001](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/ewais001/32/2040_2.png) [@Ewais001](https://forum.scrt.network/u/Ewais001)\ **Post date:** [November 11, 2021, 6:11pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/8 "2021-11-11T18:11:10Z")
The support you guys have and do offer is incredible and valuable. The hourly rates being proposed here though are $50/hr for two members, and $80/hr for another. This is much higher than market rate. ---
**Author:** ![dylanschultzie](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/dylanschultzie/32/2595_2.png) [@dylanschultzie](https://forum.scrt.network/u/dylanschultzie)\ **Post date:** [November 11, 2021, 6:13pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/9 "2021-11-11T18:13:08Z")
Hey, I think you’re a bit off here. It should come closer to ~$50/hr, not 200. (160 hours per month \* 50). ---
**Author:** ![Ewais001](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/ewais001/32/2040_2.png) [@Ewais001](https://forum.scrt.network/u/Ewais001)\ **Post date:** [November 11, 2021, 6:13pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/10 "2021-11-11T18:13:55Z")
just edited, sorry. On a call and multi-tasking, I apologize. ---
**Author:** ![dylanschultzie](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/dylanschultzie/32/2595_2.png) [@dylanschultzie](https://forum.scrt.network/u/dylanschultzie)\ **Post date:** [November 11, 2021, 6:46pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/11 "2021-11-11T18:46:49Z")
Ah - I see the update. I’m happy to expand! Speaking for myself, I am (and have been) providing a technical role, which is being continued through this proposal. Both in terms of validator support (see the SN Validator chat as an example), providing updates to technical documents, and making code changes. $80/hr is absolutely **NOT** out of line for a technical role, especially in what amounts to a contractor capacity. With regards to the others, $50/hr is also not out of line with support pay provided by tech companies [0](https://www.glassdoor.com/Salary/Google-Support-Specialist-Salaries-E9079_D_KO7,25.htm) [1](https://www.glassdoor.com/Salary/Amazon-Support-Associate-Salaries-E6036_D_KO7,24.htm). Average _salary_ pay for support in general across the entire US is $53,000/yr [2](https://www.payscale.com/research/US/Job=Technical_Support_Specialist/Salary), with an upper bound of $81,0000. Both Mr. G and Reverse have greater than average experience, and are also working within a contractor capacity. My point with working within a contractor capacity is that it warrants an increase to reflect the lack of benefits. From what I could find online, the expected increase of salary vs. contractor is an increase of 30-100%. Finally, I don’t think _anyone_ can argue that any of the 3 of us has worked fewer than 40 hours per week over the last 6 weeks, making the estimated hours provided (especially my own) quite low. * * * ---
**Author:** ![Ewais001](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/ewais001/32/2040_2.png) [@Ewais001](https://forum.scrt.network/u/Ewais001)\ **Post date:** [November 11, 2021, 7:04pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/12 "2021-11-11T19:04:14Z")
Thank you for enumerating. All of you certainly do an excellent job, and the experience in dealing with Secret Network and its intricacies would be difficult to replace. I apologize for abrupt opposition as I have been off the forums for a bit and was just surprised by the size of the ask, but as we expect to expand greatly, we will definitely need to scale our support efforts to handle new traffic of unpracticed individuals. The Secret Code Podcast Node will vote Yes. ---
**Author:** ![dylanschultzie](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/dylanschultzie/32/2595_2.png) [@dylanschultzie](https://forum.scrt.network/u/dylanschultzie)\ **Post date:** [November 11, 2021, 7:22pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/13 "2021-11-11T19:22:47Z")
Thank you, I completely understand your trepidation and truly appreciate your comments and feedback. ---
**Author:** ![winston](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/winston/32/2633_2.png) [@winston](https://forum.scrt.network/u/winston)\ **Post date:** [November 11, 2021, 7:54pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/14 "2021-11-11T19:54:23Z")
Are both support members located in the US? I’m more acqainted with the model where support is outsourced. Given the relatively high cost of support, I’d rather see more emphasis on project deliverables than an ongoing expense. For instance, this proposal is for 1,200 hours. How many hours for the project deliverables? ---
**Author:** ![orageux101](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/orageux101/32/2461_2.png) [@orageux101](https://forum.scrt.network/u/orageux101)\ **Post date:** [November 11, 2021, 8:03pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/15 "2021-11-11T20:03:25Z")
I vote in favour of funding this bigly. I helped out a while back in a very small capacity and it is definitely not something I enjoyed. It’s also definitely needed, primarily for bridge transactions. If it isn’t funded, then the entire responsibility lies on SCRT Labs and their pay rate is a tad bit higher. ---
**Author:** ![dylanschultzie](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/dylanschultzie/32/2595_2.png) [@dylanschultzie](https://forum.scrt.network/u/dylanschultzie)\ **Post date:** [November 11, 2021, 8:26pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/16 "2021-11-11T20:26:44Z")
> [@winston](#): > > Are both support members located in the US? I’m more acqainted with the model where support is outsourced. All 3 members of support are within the US. Ideally the team would be expanded further down the line with another member from outside of the US to provide more coverage. > [@winston](#): > > Given the relatively high cost of support, I’d rather see more emphasis on project deliverables than an ongoing expense. For instance, this proposal is for 1,200 hours. How many hours for the project deliverables? The project deliverables are largely falling on my shoulders, as this proposal is cancelling out the SNAC Proposal, above. I anticipate a minimum of 120 hours will go towards project deliverables. There are more things we have on our list we’d like to add, but felt it’d be better to over-deliver. Is there anything in specific you would like to see added? ---
**Author:** ![winston](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/winston/32/2633_2.png) [@winston](https://forum.scrt.network/u/winston)\ **Post date:** [November 11, 2021, 8:40pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/17 "2021-11-11T20:40:22Z")
Given orageux’s input re: the bridge, this proposal makes sense to me as-is, especially since the support team’s timezone will allign with those bridge users. Once there is an exchange with SCRT open to the US without a VPN, I’d imagine the need for ongoing support will decline. ---
**Author:** ![cow.level](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/cow.level/32/1624_2.png) [@cow.level](https://forum.scrt.network/u/cow.level)\ **Post date:** [November 11, 2021, 10:00pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/18 "2021-11-11T22:00:57Z")
I support paying dedicated support people (secret supporters). Considering the level of familiarity needed with the secret ecosystem to provide adequate support, I think the hourly rates are fair. You all have done great work for months and deserve compensation for it. Two things to note: 1. I’m pretty sure some of the other validators have ran the E-2388G without issues, so I don’t know if that testing is necessary. 2. In general, I am against volatility buffers. That’s the risk with on-chain funding. If the price crashes, you can always submit another proposal to cover the difference. 20% is a huge buffer and you already are including $15.5K worth of backpay. ---
**Author:** ![dylanschultzie](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/dylanschultzie/32/2595_2.png) [@dylanschultzie](https://forum.scrt.network/u/dylanschultzie)\ **Post date:** [November 11, 2021, 10:06pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/19 "2021-11-11T22:06:57Z")
Hey thanks for your feedback. I’ll reach out to the SN Validators chat and see if anyone has ran the E-2388G processor. On point 2, we originally didn’t have a volatility buffer in, but were requested to make the following corrections: 1. Updating the estimates to be exclusively in USD 2. Adding in the volatility buffer As those are the new “standard” as outlined by the governance conversations. ---
**Author:** ![dylanschultzie](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.scrt.network/dylanschultzie/32/2595_2.png) [@dylanschultzie](https://forum.scrt.network/u/dylanschultzie)\ **Post date:** [November 11, 2021, 10:34pm UTC](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787/20 "2021-11-11T22:34:16Z")
> [@cow.level](#): > > I’m pretty sure some of the other validators have ran the E-2388G without issues, so I don’t know if that testing is necessary. Rurouni validator said they were able to run their node post-Supernova with the E-2386G. I’ve removed the provision for testing it to ensure compliance, and updated the price accordingly. [Next page](https://forum.scrt.network/t/secret-network-support-team-funding-proposal/4787.md?page=2)